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EurekaGO Brand Playbook
10
Social
Media

The EurekaGO social media system — account architecture, platform strategy, content pillars, tone and format rules for corporate and vertical accounts.

Document 10 / 12 Version 1.0 · 2026-05-28 Confidential
A — Account Architecture
Three accounts.
One system.

EurekaGO operates a two-tier social structure: one corporate account for the master brand, and dedicated vertical accounts for eureka!BIKE in two language markets. Each account has a distinct role, audience, and content mandate. They never compete — they compound.

The relationship rule
@eurekaGO builds authority. @eurekabike_en builds community.
The master brand endorses — it never competes with the vertical for audience.
B — Platform Strategy
LinkedIn builds
authority. Instagram
builds community.

Each platform has a distinct role in the EurekaGO ecosystem. We don't cross-post the same content. What we publish on LinkedIn would feel out of place on Instagram, and vice versa — by design.

The B2B authority channel.
LinkedIn is where EurekaGO speaks to the industry. Operators, decision-makers, investors, and partners are the primary audience. Content is systemic, data-grounded, and professionally precise. It earns credibility through depth, not frequency.
Long-form posts over carousels — the argument is the content
Data, product milestones, vertical launches, system thinking
No motivational quotes, no engagement-bait questions
Comments are strategic touchpoints — respond with substance
One strong post per week is better than five weak ones
Accounts active on this platform
@eurekaGO (primary)
The community and culture channel.
Instagram is where eureka!BIKE lives and breathes. Product photography, technical content, cycling culture, and community moments. The tone shifts to match the vertical — more direct, more visual, more native to the sport. Less corporate, more craft.
Visual quality is non-negotiable — follows the Photography System (06)
Captions are short and precise — the image carries the narrative
Stories and Reels for real-time content (race days, launches)
Grid coherence matters — treat the grid as a publication
Hashtags: 3–5 max, specific and earned, not generic
Accounts active on this platform
@eurekabike_it (primary — IT)
@eurekabike_en (primary — EN)
@eurekaGO (secondary — selective)
C — @eurekaGO · Corporate
LinkedIn-first.
Authority-led.

The EurekaGO corporate account is the master brand's voice in the market. It speaks to the people who make infrastructure decisions — operators, investors, partners — across any industry. Every post is a case for why EurekaGO is the right bet.

Handle
@eurekaGO
EN IT selective
Voice tone
The Architect.
Systematic. Precise. Unhurried.
Writes like someone who has already built what they're describing.
Pillar 01
System thinking
How data infrastructure works. What orchestration actually means. The architecture behind the verticals.
Pillar 02
Vertical launches
New markets, new products, new partnerships. Framed as system expansion, not announcements.
Pillar 03
Market intelligence
How data-fragmented industries work. What ungoverned data costs at scale. The case for orchestration, told through real examples.
Caption examples — LinkedIn
Long-form post · System thinking
The average Italian bike retailer manages product data across 4 separate systems.

None of them talk to each other.

This is not a technology problem. It's a governance problem — and it compounds every season a new catalog drops.

#eurekabike #productdata #ecommerce
Short post · Milestone
eureka!BIKE is live in Italy.
190,000+ products. Listings, announcements, and prices — geolocalized and filterable.

The first vertical in a system built for every industry.
What we don't do
Thought leadership posts that start with "I've been thinking a lot about…"
Carousel posts with one word per slide
Celebrating arbitrary milestones ("We just hit 1,000 followers!")
Motivational content not grounded in operational reality
Cross-posting the same content from the BIKE accounts verbatim
Asking engagement-bait questions ("What do you think? Drop a comment!")
D — @eurekabike_it · Italian Market
Italian cycling.
Native voice.

The Italian account is community-first. It speaks to a market that knows cycling deeply — retailers, mechanics, brand managers, and passionate riders who understand the difference between a rim brake and a disc, and who they're ordering from. The tone matches that knowledge.

Handle
@eurekabike_it
IT EN selective
Voice tone
Il meccanico che sa tutto.
Diretto, tecnico, del mestiere.
Parla come uno del settore — non come un brand che vuole sembrare uno del settore.
Pillar 01
Catalogo & prodotto
Nuove schede, aggiornamenti stagionali, completezza dati. Il catalogo come strumento di lavoro.
Pillar 02
Community italiana
Retailer, brand, distributori IT. Contenuto che riconosce chi fa girare il settore ogni giorno.
Pillar 03
Cultura ciclismo
Componenti, geometrie, stagioni di gara. Il ciclismo come linguaggio condiviso — non come lifestyle.
Caption examples — Instagram
Post prodotto · Feed
Shimano Ultegra Di2 R8150.
Listino aggiornato. Tutti gli annunci collegati. Geolocalizzati e filtrabili — trovalo vicino a te.

#eurekabike_it #shimano #ultegra #bikeitalia
Post community · Stagione
Nuova stagione, nuovo catalogo.
I distributori già lo sanno — i retailer possono controllare adesso.

190.000+ prodotti aggiornati.
What we don't do
Copy motivazionale generico ("La passione per le due ruote ci unisce 🚴")
Contenuto lifestyle senza ancoraggio tecnico
Hashtag in massa (20+ tag per post)
Repost acritico di contenuto dei brand senza valore aggiunto
Tono promozionale esplicito ("Acquista ora!", "Offerta imperdibile!")
Contenuto identico all'account EN — i due mercati hanno voci distinte
E — @eurekabike_en · International
Global cycling.
Editorial voice.

The international account speaks to the global cycling industry — retailers across Europe, distributors, international brands, and riders who follow the sport wherever it happens. The tone is more editorial, more precise, slightly cooler. It represents the standard of the system — not the warmth of the local community.

Handle
@eurekabike_en
EN
Voice tone
The rider who knows every metre of the race. Editorial, precise, no noise.
Writes like the publication the cycling industry reads, not the brand it buys from.
Pillar 01
Product intelligence
Listings, price lists, and product announcements — organized, searchable, geolocalized. Product data as a live discovery tool, not a static archive.
Pillar 02
Industry & season
New model years, international races, industry moments. Content timed to the cycling calendar, not the marketing calendar.
Pillar 03
System transparency
How listing data and announcements connect. What finding the right product near you — at the right price, filterable by what matters — actually means for a retailer. Trust built through findability.
Caption examples — Instagram
Post prodotto · Feed
SRAM RED AXS 2025.
All listings. All connected announcements. Geolocalized and filterable — find what's available near you.

#eurekabike_en #sram #redaxs #bikeindustry
Editorial · Season opening
New season. New catalog.
190,000+ products. One governed source.

The industry runs on reliable data. So do we.
What we don't do
Generic cycling inspiration ("Ride more. Worry less. 🌄")
Content that could come from any bike brand
Promotional language ("Shop now", "Limited time offer")
Duplicating Italian account content with a translation
Athlete endorsement content without product data hook
Over-hashtagging — 3 to 5 precise tags maximum
F — Format Rules
How every post
is built.

Format rules apply across all accounts unless an account-specific rule overrides them. These are not optional — they protect the visual and tonal coherence of the system.

Caption structure
Line 1: the payload — the one thing worth saying
Line break. Then context if needed — never more than 3 short paragraphs
Hashtags always at the end, separated by a line break, italicised where possible
No call to action in the caption unless it has a specific destination
Shimano GRX Di2 RX825.
All listings. Find it near you.

#eurekabike_en #shimano #gravel
Visual language
Follow Photography System (doc 06) — no exceptions for social
B&W character stickers: campaign posts only, not product posts
No stock photography. No lifestyle shots without a technical anchor
Grid coherence: treat the Instagram grid as a curated publication — alternate visual weight consciously
Hashtag strategy
3–5 hashtags maximum per post — no exceptions
Always include the account tag (#eurekabike_it, #eurekabike_en, or #eurekaGO)
One brand hashtag (e.g. #shimano, #sram, #campagnolo)
One category tag (e.g. #roadbike, #gravel, #mtb)
No vanity tags (#instagood, #photooftheday, #cycling)
Frequency & timing
@eurekaGO LinkedIn: 1 substantial post per week minimum
@eurekabike_it Instagram: 3–4 posts per week — quality over volume
@eurekabike_en Instagram: 2–3 posts per week — editorial cadence
Stories: real-time only — races, launches, behind-the-scenes
Tone in comments
Reply to every genuine comment — not every emoji
Short, specific, on-brand — no hollow "Thanks for sharing!" responses
Technical questions get technical answers — this is where expertise shows
Never argue, never escalate — move DMs for complex issues
What never appears
Exclamation marks in captions
Emoji beyond 1–2 where absolutely contextually appropriate
Giveaway or contest posts
Political content of any kind
Repost without editorial framing and added value
G — Anti-Patterns
What we don't
look like.

These are the recurring failure modes for brands in the B2B and sport industry space. Each one dilutes the system. Each one has happened before. None of them happen here.

Critical
The Generic Sport Brand
Content that could be posted by any cycling brand — motivational imagery, empty captions, lifestyle shots with no data anchor. If a competitor could repost it unchanged, it was never ours.
Critical
The Hype Launch
"We're excited to announce…" "BIG news coming." Teaser posts that deliver nothing. Product milestones are stated as facts, not performed as events. The system launched. Here's what it contains.
Avoid
Cross-posting without adaptation
The Italian and English BIKE accounts are not mirrors. A post written for the Italian retail community reads as tone-deaf to an international audience. Adapt, don't translate.
Avoid
The Engagement Farmer
"Which bike would you choose? 🚴‍♂️ Drop your answer below!" Questions asked not to learn — but to feed the algorithm. We don't trade authenticity for reach.
Avoid
The Thought Leader Post
Long LinkedIn posts beginning "After 10 years in the industry, here's what I've learned…" Personal narrative dressed as authority. EurekaGO's authority comes from the system, not from the founder's story arc.
Avoid